Customer Care

Warranty Coverage

At MacPherson Builders, we understand that purchasing a home is one of the most significant investments our customers will make. That’s why we take immense pride in offering more than just a house – we provide peace of mind.

Our TARION home warranty coverage stands as a cornerstone of our commitment to quality, customer satisfaction, and long-term success as a homebuilder.

From understanding the warranty coverage provided by your builder to accessing helpful tips for maintaining your home, Tarion’s website serves as an invaluable resource throughout your homeownership journey.

Visit the Tarion Warranty Corporation website today to empower yourself with the knowledge and support you need to enjoy your new home with confidence.


Q: How much input do I have in the homebuilding process?

A: Your input is crucial every step of the way. From design choices to finishing touches, we value your vision and strive to bring it to life.

Q: How can I contact customer service?

A: You can reach our customer service team by phone at 705-293-1630 or by email at

We are available from 7:30 AM – 4:30 PM Monday – Friday to assist you with any questions or concerns.

Q: Can I schedule a service appointment for repairs or maintenance?

A: Yes, absolutely! To schedule a service appointment, please contact our customer service team. We’ll coordinate with you to find a convenient time for our technicians to visit your home and address any maintenance or repair needs.

Q: What should I do if I have a warranty issue with my home?

A: If you encounter any issues covered under your home warranty, please contact our customer service team by email as soon as possible. We’ll work quickly to address the issue and ensure it’s resolved to your satisfaction. Warranty issues can be addressed by filling out the appropriate form on the Tarion My Portal website. For any emergency items such as leaks or electrical issues, you can also contact our Customer Service team.

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